Delivery Policy – ZAPCITY
Effective Date: March 24, 2025
At ZAPCITY, we are committed to providing fast, reliable, and secure delivery services to ensure that your orders reach you promptly and in excellent condition. This Delivery Policy outlines the terms and conditions associated with our shipping process, including available delivery methods, estimated delivery times, and related fees.
1. Shipping Locations
We offer international shipping to most countries worldwide, including the United States, Europe, Asia, and more. Shipping rates and delivery times vary depending on the destination and the shipping method selected.
Domestic Shipping (United States): We offer nationwide delivery within the United States.
International Shipping: We ship to a wide range of countries. For international orders, shipping fees and delivery times will be calculated based on the delivery address.
Please ensure that your shipping address is correct at checkout, as we are not responsible for items lost or delayed due to incorrect address information.
2. Shipping Methods
We offer several shipping options for both domestic and international orders to accommodate your needs. Available shipping methods include:
Standard Shipping: The most economical option, with an estimated delivery time of 5-7 business days for domestic orders and 10-15 business days for international orders.
Expedited Shipping: A faster option with an estimated delivery time of 2-3 business days for domestic orders and 5-10 business days for international orders.
Priority Shipping: For faster delivery, we offer overnight shipping for domestic orders, depending on the destination, and expedited delivery options for international orders.
The shipping fees for each method will be calculated at checkout based on the size and weight of your order and your delivery location.
3. Shipping Costs
Shipping costs are determined by the weight, size of your order, and your location. You can view the estimated shipping costs before finalizing your order at checkout.
Free Shipping: We offer free shipping on select orders over a minimum purchase amount. This offer may be limited to domestic orders or specific promotions.
Shipping Fees: For orders that do not qualify for free shipping, shipping costs will be clearly outlined during the checkout process, based on the shipping method and delivery destination.
4. Estimated Delivery Times
Delivery times are estimates and may vary based on the shipping method, location, and external factors such as weather conditions, customs clearance, and other circumstances beyond our control.
Domestic Orders: Orders shipped within the United States are typically delivered within 5-7 business days for standard shipping, 2-3 business days for expedited shipping, and overnight for priority shipping.
International Orders: International deliveries may take 10-15 business days for standard shipping and 5-10 business days for expedited options. Delivery times may vary depending on the destination country, customs procedures, and local postal services.
Please note that these are estimated delivery times and are not guaranteed.
5. Order Processing Time
Orders are processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Processing Time: Once your order is placed, it will undergo a processing stage where we prepare it for shipment. After processing, it will be shipped according to the selected shipping method.
Backordered Items: If an item is out of stock or on backorder, you will be notified of the expected restocking date, and you may choose to wait for the product to become available or cancel your order.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so that you can track your package. The tracking number will allow you to monitor the status of your delivery through the carrier’s website.
Tracking Information: You can track your order using the provided tracking number. Please allow 24-48 hours for the tracking information to be updated in the carrier’s system after receiving the shipping confirmation email.
7. Shipping Delays
While we aim to deliver your order as quickly as possible, please be aware that delays may occur due to reasons beyond our control, such as:
Weather conditions, natural disasters, or other emergencies.
High shipping volumes during holidays or special promotions.
Delays at customs for international orders.
Issues with the postal or courier service.
If there are any significant delays with your shipment, we will notify you promptly.
8. Customs Duties and Taxes (for International Orders)
For international orders, you may be responsible for paying customs duties, taxes, or fees that are levied by the destination country. These charges are not included in the product price or shipping fees at checkout and are the responsibility of the customer.
Customs Declarations: All international shipments are subject to customs inspection, and additional charges may apply. Please contact your local customs office for more details about potential fees and procedures.
9. Shipping Restrictions
Certain products may have shipping restrictions due to legal, safety, or logistical reasons. If your order contains any restricted items, we will contact you and provide alternative solutions, such as removing the restricted item or offering a refund.
10. Delivery Issues
If your package is delayed or lost during transit, please contact us immediately at contact@zapcity.xyz or call us at 349-305-4434. We will investigate the issue with the carrier and work to resolve it promptly.
Missing Packages: If your package is marked as delivered but you have not received it, please check with your local post office or carrier. We are not responsible for packages that are marked as delivered but are not received by the customer.
11. Contact Us
If you have any questions regarding our Delivery Policy or need assistance with tracking your order, please feel free to reach out to our customer service team:
ZAPCITY
Email: contact@zapcity.xyz
Phone Number: 349-305-4434
Website: https://zapcity.xyz/
Address: 3356 Green Hill Road, Arkansas, Fayetteville, United States