Sales Policy – ZAPCITY

Effective Date: March 24, 2025

At ZAPCITY, we are committed to offering our customers the best possible shopping experience. Our Sales Policy outlines the terms and conditions under which products are sold on our website. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.

1. Product Availability

While we strive to maintain up-to-date and accurate information about our products, ZAPCITY cannot guarantee the availability of any specific item. All product availability is subject to change without notice. We will notify you if the product you ordered is out of stock or unavailable.

  • Backorders: In case an item is temporarily out of stock, we will inform you of the expected restocking date. You may choose to cancel the order or wait for the item to become available again.

2. Pricing

All prices on ZAPCITY are listed in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without prior notice, but once you complete your purchase, the price of the product at the time of purchase will apply.

  • Promotions and Discounts: From time to time, we may offer promotions, sales, or discounts. These offers are subject to the terms and conditions outlined in the promotion details. Promotions cannot be combined unless otherwise stated.

  • Taxes: Sales tax will be added to orders where applicable, based on your shipping address.

3. Order Confirmation

Once you place an order, you will receive an order confirmation email containing details of your purchase, including your order number, product details, and total cost. Please review this information carefully.

  • Order Review: After confirming your order, we may review the order for any discrepancies or issues, and we will contact you if any issues arise.

  • Order Cancellation: If you need to cancel your order, please contact us immediately. Orders can only be canceled before they have been shipped.

4. Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Other payment methods: Any other secure payment methods made available on our website.

All transactions are processed through secure payment gateways to ensure your personal information is protected. By making a payment, you agree to pay for the goods ordered, including any applicable taxes and shipping fees.

5. Shipping and Delivery

  • Shipping Locations: We offer shipping to most countries worldwide. Delivery times and shipping fees vary depending on the location and shipping method selected at checkout.

  • Shipping Fees: Shipping fees are calculated based on the size, weight of your order, and the shipping method chosen. You will see the final shipping cost before confirming your order.

  • Delivery Times: Delivery times vary based on your location and the shipping method chosen. Please note that these are estimates and not guaranteed delivery times.

Once your order is shipped, you will receive an email with tracking information to track your package.

6. Order Errors

We aim to provide accurate product descriptions, pricing, and availability information. However, in the event of an error on the website, such as incorrect pricing or out-of-stock items, ZAPCITY reserves the right to cancel or correct any orders affected by such errors.

  • Price Errors: If a pricing error occurs, we will notify you as soon as possible and offer you the option to continue with the corrected price or cancel the order.

  • Product Descriptions: While we strive to ensure that all product descriptions are accurate, there may occasionally be slight variations. If a product description does not match your expectations, please contact us before proceeding with your purchase.

7. Returns and Exchanges

Please refer to our Refund and Return Policy for detailed information on returns, exchanges, and the process for returning products. In general:

  • Returns must be initiated within 30 days of receiving your product.

  • The product must be returned unused, in its original condition, and in its original packaging.

For any issues with damaged or defective products, please contact us immediately for assistance.

8. Customer Service

Our customer service team is available to assist you with any questions or issues regarding your order. Please reach out to us via the following methods:

Our team is here to provide the best service and ensure your experience with ZAPCITY is a positive one.

9. Terms and Conditions

By purchasing from ZAPCITY, you agree to comply with the terms and conditions outlined in this Sales Policy. If you do not agree with these terms, please refrain from placing an order.

ZAPCITY reserves the right to modify this Sales Policy at any time without prior notice. Any changes to this policy will be posted on this page with an updated effective date.