Refund and Return Policy – ZAPCITY

Effective Date: March 24, 2025

At ZAPCITY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and return policy to ensure a hassle-free shopping experience. Below you’ll find detailed information on how to return your products and request a refund.

1. Return Policy

We accept returns on most items within 30 days from the date of delivery. To qualify for a return, your item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition that you received it.

  • Products must be returned with all accessories, manuals, and any free gifts that came with the product.

  • Some items, such as opened software, personalized items, and perishable goods, are non-returnable. Please check product details before purchasing.

How to Return an Item:

  • Contact our customer support team at contact@zapcity.xyz within 30 days of receiving your product.

  • Provide your order number, the product you wish to return, and the reason for the return.

  • Once your return is approved, we will provide you with the return instructions and an RMA (Return Merchandise Authorization) number.

  • The customer is responsible for the return shipping cost unless the return is due to a defect or error on our part.

2. Refund Policy

Once we receive your returned product, it will be inspected, and we will notify you of the status of your refund. We aim to process all returns within 7-10 business days from the date of receiving the returned item.

  • If your return is approved, we will issue a full refund to your original payment method.

  • If the product is returned in a condition that does not meet our return policy (e.g., used or damaged), you may not be eligible for a full refund.

Refund Processing Time:

  • Refunds will be credited to your original payment method.

  • Please note that it may take 5-7 business days for the funds to reflect in your account, depending on your bank or payment provider.

3. Exchanges

If you wish to exchange your product for a different size, color, or model, please follow the same return process, and once we receive your returned item, we will process the exchange.

  • If the item you wish to exchange for is not available, we will issue a refund instead.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@zapcity.xyz. We will arrange for a replacement or issue a refund for the damaged product. To qualify for a return or refund due to damage or defect, please:

  • Provide photos of the damaged or defective item.

  • Submit your return request within 7 days from the delivery date.

We will cover the return shipping cost for damaged or defective items.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software or digital products

  • Personalized products

  • Perishable goods like food items

  • Items marked as final sale

Please review the product details before purchasing to ensure the item is eligible for return.

6. How to Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

ZAPCITY
Email: contact@zapcity.xyz
Phone Number: 349-305-4434
Website: https://zapcity.xyz/

We are here to help you and ensure that you have a smooth and easy return and refund process.